Getting Started
What exactly is RelayAI?
How is this different from a regular answering service?
Do we need to change our phone system or EHR?
What is Spruce and do we pay for it separately?
How long does it take to go live?
Can we cancel anytime?
What exactly is RelayAI?
How is this different from a regular answering service?
Do we need to change our phone system or EHR?
What is Spruce and do we pay for it separately?
How long does it take to go live?
Can we cancel anytime?
Pricing & Billing
How does the per-seat pricing work?
What exactly counts as a BPR (Bookable Patient Request)?
What if we have a really slow month?
How does the 3× ROI guarantee actually work?
What if we want to wait for actual insurance collections instead of pipeline estimates?
Can we add or remove seats throughout the month?
Do you charge setup fees?
How does the per-seat pricing work?
What exactly counts as a BPR (Bookable Patient Request)?
What if we have a really slow month?
How does the 3× ROI guarantee actually work?
What if we want to wait for actual insurance collections instead of pipeline estimates?
Can we add or remove seats throughout the month?
Do you charge setup fees?
Text Capture Plan
How does Text Capture work if someone doesn't answer?
What if the patient doesn't respond to the text?
Do patients like texting instead of leaving voicemails?
What if someone is older and doesn't text well?
Can we customize the text messages?
How does Text Capture work if someone doesn't answer?
What if the patient doesn't respond to the text?
Do patients like texting instead of leaving voicemails?
What if someone is older and doesn't text well?
Can we customize the text messages?
Voice + Text Plan
How does the AI voice answering work?
Does the AI sound robotic?
What languages does the voice AI support?
What if someone has an emergency?
Can the AI actually book appointments in our system?
What happens if the AI doesn't understand the caller?
Do we get call recordings and transcripts?
How does the AI voice answering work?
Does the AI sound robotic?
What languages does the voice AI support?
What if someone has an emergency?
Can the AI actually book appointments in our system?
What happens if the AI doesn't understand the caller?
Do we get call recordings and transcripts?
Coverage & Performance
Is RelayAI available 24/7/365?
What happens during business hours when we're just busy?
What if our internet or phone system goes down?
How many missed calls can you handle at once?
Is RelayAI available 24/7/365?
What happens during business hours when we're just busy?
What if our internet or phone system goes down?
How many missed calls can you handle at once?
Security & Compliance
Is RelayAI HIPAA-compliant?
Where is patient data stored?
Can patients opt out of texts or voice messages?
What about patient privacy - who can see BPRs?
Is RelayAI HIPAA-compliant?
Where is patient data stored?
Can patients opt out of texts or voice messages?
What about patient privacy - who can see BPRs?
Integration & Technical
Does this work with our existing phone provider?
Do we need to give you our phone number or get a new one?
Can we use RelayAI at multiple locations with different phone numbers?
What if we already use another system (Podium, Weave, etc.)?
Does this work with our existing phone provider?
Do we need to give you our phone number or get a new one?
Can we use RelayAI at multiple locations with different phone numbers?
What if we already use another system (Podium, Weave, etc.)?
Team & Workflow
How much training does our staff need?
Do we need a dedicated person to manage RelayAI?
Can we assign BPRs to specific team members?
What if we want to text the patient back with follow-up questions?
How do we know if RelayAI is actually working?
How much training does our staff need?
Do we need a dedicated person to manage RelayAI?
Can we assign BPRs to specific team members?
What if we want to text the patient back with follow-up questions?
How do we know if RelayAI is actually working?
ROI & Results
How much time does RelayAI actually save?
What's the typical ROI practices see?
How many BPRs should we expect per month?
What percentage of BPRs actually book and show?
Do patients who text/talk to AI actually show up?
How much time does RelayAI actually save?
What's the typical ROI practices see?
How many BPRs should we expect per month?
What percentage of BPRs actually book and show?
Do patients who text/talk to AI actually show up?
Trials & Contracts
Can we try RelayAI before committing?
What's the contract length?
What if we want to cancel?
What if RelayAI just isn't a good fit for our practice?
Can we try RelayAI before committing?
What's the contract length?
What if we want to cancel?
What if RelayAI just isn't a good fit for our practice?
Support & Reliability
What kind of support do you offer?
What happens if the system goes down?
Can you handle specialty practices (pediatric dentistry, urgent care, PT, etc.)?
What if our practice has unique requirements?
What kind of support do you offer?
What happens if the system goes down?
Can you handle specialty practices (pediatric dentistry, urgent care, PT, etc.)?
What if our practice has unique requirements?
Comparisons
How is RelayAI different from Podium?
How is RelayAI different from Weave?
How is RelayAI different from a traditional answering service?
How is RelayAI different from Podium?
How is RelayAI different from Weave?
How is RelayAI different from a traditional answering service?